Glossary | Mom Blogger Pro (Formerly Profitable Mommy Blogging)

May 24, 2009 By Mary Lutz

FAQ stands for Frequently Asked Questions and is a list of questions and answers that are related to a Web site, newsgroup, software or any kind of product or service.

Before contacting customer service or tech support you should check this list. Most users can find answers to their questions on the FAQ list.

As a mom blogger you may or may not need an FAQ page depending on what type of blog you run. If you sell products from your site, an FAQ page is probably a good idea.

If you don’t have an FAQ page already set up, you may want to in order to answer any questions you think your customers might have, or have already asked. An FAQ page may help cut down on the amount of email you receive from customers, freeing up more time for other things.

Having an FAQ page shows your customers you care about their concerns and have thought about additional information they may need in order to make a purchase. An FAQ page saves your customers time, because they won’t have to send out an email and wait for a response when their question is covered in the FAQ.

Glossary: Forward

May 21, 2009 By Mary Lutz

Forwarding is the act of redirecting mail from your inbox to another e-mail user. If you have messages from one person that you would like to share with another person, you can forward the messages to the latter. Normally, this is achieved by simply clicking the “forward” button on your e-mail program and entering the second party’s e-mail address.

Forwarding is also a helpful way of distributing important information. For example, you send me an important message and I want to convey that message to Kelly, I simply click the ‘forward’ button in my email program. Kelly then receives the exact same message you sent to me, only it appears in her email program as if it came from me.

When an email message is ‘forwarded’, most email programs place the letters FW in front of the subject in the subject line, letting the person receiving the forward know it is a ‘forwarded’ message.

However, some messages are online versions of chain letters and encourage the recipient to forward them on to someone else. Most “forwards”, as they are called, involve both an inspirational message and a promise for good luck if you forward the message on. Chain email is annoying to most recipients and is discouraged as part of good ‘netiquette’.